Losing internet connection while playing.

[[JiF]War Trophy]

need some thoughts, I can't find much useful info on the internet.

Just lately, I keep losing my internet connection while playing bf42 online. This happens at least once or twice every map. My connection re-establishes itself after a minute or two, but it's getting very frustrating.
It also happens very occasionally when I'm streaming a long video on Youtube etc, but mainly when playing BF.
I am connected directly to my cable modem, with an ethernet cable.

At about the same time this started happening, I received a letter from my ISP, saying that my internet service had been upgraded from 20 Mbit/s to 25 Mbit/s.
They said my current modem could not handle the faster connection, and that to make use of the extra bandwidth I would need to buy a new modem from them (at a ridiculous cost). Alternatively I could stick with my current modem and continue to receive 20Mbit/s.
At the moment I'm sticking with the old modem until I can afford the new modem.

Would any of these changes on the ISP side be causing me to lose connectivity?

[[JiF]Daterminaytah]

by law here in the states any internet service provider whom offers a increase in bandwidth and is chargeing you for it owes you a free upgrade to the current modem as to enjoy the benefits of the new service............ ask them this ... if i drop your service and rejoin ... i bet you get the new modem with your service.. in short they cant tell you your service has improved when your unable to obtain a signal because the equipment they sold/rent you is incompatable ... ide ask for a discount on my service seeing how your unable to completely utilize the total service offered

hope this helps a lil bit bro sorry for your troubles hope you get it sorted

Mikey

[[JiF]Sgt Shellshocked]

I assume that you have already done a power off power on reset of your cable modem.
Are any lights flashing on you modem when you get the disconnect?
Have you tried to run the modem diagnostics , check the modem model and if you don't have the diagnostics tool you should be able to find it on google.
Good luck , let us know how you get on.

[[JiF]CowHide]

Switch to phone service to use the internet. It should be at the same price and it should be on Fiber now so you'll get the fast speeds. My service costs around 50 bucks which includes the modem (3.00 rental), 12 Mbit/s speed and 90 gb download and there shouldn't be any start up fee as they will just send you the modem in the mail and it will be plug and play. I've never used cable but I've heard that its not as good as using the phone line. Even 12 Mbit/s is way more speed than I need so you can go even lower for cheaper. You should definitely look into switching.

[[JiF]War Trophy]

Thanks for input, gents, much appreciated. I found the culprit: It was Windows Automatic Updater that was causing my connection dropouts. I disabled it totally in Windows Manager, and viola, problem solved! never had a dropout since!